What Countries do we ship to?
We ship to all countries worldwide, below shows where we have shipped to since 2006.
How quick will my order be dispatched ?
Once your order has accepted you will get a confirmation email and again when it's been shipped you will get a notification email.
However, most orders are usually dispatched the same day. Dispatch times vary daily depending on the volume of orders that require progressing at any one time. Please allow 5 working days for your order to be dispatched after placing your order before contacting us.
Mondays are always the busiest day due to the weekends orders being processed, so orders place on mondays are not always shipped the same day.
Cut off time for orders is 14-00hrs GMT (UK Time). What time is now in the UK ?
If an order/delivery is very urgent, important, expensive please contact us by phone to ensure we can meet your needs before placing your order.
My Order has not arrived Yet!
The speed of Postal services in different countries vary, this is beyond our control, we have so far only seen about 0.001% of parcels not arrive at all, most worldwide parcels arrive within 3-10 days, some do take longer e.g. Italy, South America, Africa and Russia.
Royal Mail does NOT class an Airmail shipment loss until 30 days have passed. Therefore until then we can not make a claim as "Loss in Post".
Orders sent via Airmail are not insured and do not have a tracking number and do not require a signature, we can however provide "Proof of Posting" proving we posted out the goods.
We would recognize the customer's selection of "Airmail" for delivery as a full responsibility of customer in case of missing therefore refunds can not be issued only "Proof of Posting".
My Order usually takes * Days, but my new order has not arrived yet!
Please see the answer in the previous question, and be patience.
Do you offer Free Shipping ?
Free Shipping is available on orders over 150 GBP delivered within the UK ONLY. (Sorry orders with Free shipping can NOT be split up and sent separately) Free Shipping will be via Interlink Express or Royal Mail . e.g if you have a special order item that will take upto 21 day to arrive, we suggest placing 2 separate orders to avoid waiting for the rest of the order or asking for a split delivery.
How will I know when my order has been shipped ?
Your order status will be updated once the order has been despatched, you will get an email letting you know the details, you can also check by login into your account and checking your Order History.
What do the different Order Status's mean ?
- Despatch Pending - We have your order Thank You, any changes can be made. If you wish to make changes please contact us A.S.A.P.
- Processing - We are working on a large order, mixing paints or waiting for delivery of a special order item.
- Awaiting Payment - We are awaiting you payment (Cheque, Postal Order or Western Union)
- Cancelled (Non Payment) - Payment was not completed and the order has been canceled sometimes this is due to not fully completing at the checkout.
- Return To Sender - Your order has been return to us for some reason.
- Possibly Lost in Post - As Stated.
- On Hold - We are waiting for your email/telephone reply to an order query.
- Items Sent (showing chosen method) - This means your order has been posted out.
Why was my order sent a different way to the one I asked for ?
In some cases we will send the order in different way due to many reasons, We will only ever send a better/more expensive way (we will not charge you the extra).
Say you ordered a 1:12 model kit and it was too heavy for the Airmail's 2kg limit, we may chose to increase the shipping to DPD Euro Express which is faster with tracking. if this option is going to cost YOU more we will emil to ask first, if we do not feel we need to charge you more we will ship without contacting you first.
Will you ship PAINTS to my Country ?
It is the Purchasers responsibility to check with your local Postal Operator to confirm if any items being purchased are classed as Prohibited Goods (Paints, Thinners, and Flammable Liquids etc) within your country. If you have purchased an item/s which is classed as Prohibited Goods and it is not delivered, we can NOT offer refunds. If the item/s are returned to Hiroboy.com for this reason, we will refund the value of the items returned minus any shipping/packing cost.
Brazil: Problems Shipping Paints etc.
It is with great regret that we can NO longer ship any Paints, Micro Set/Sol, Glues, etc to Brazil,
over the last 1-2 weeks we have been, getting orders/parcels returned to the UK, Marked Import Prohibited. View the Ticket
NO AIMAIL SHIPING OF AEROSOL outside the UK
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INTERNATIONAL CUSTOMERS PLEASE READ CAREFULLY
NO AIMAIL SHIPING OF AEROSOL CANS : Royal Mail are now enforcing the NO SHIPPING of AEROSOLS by AIRMAIL Rule.
We can NOT ship SPRAY CANS to USA, Canada or any counties OUTSIDE Europe, If ordering Aerosols within Europe, please chose DPD Express by Road, NOT Airmail. Orders within the UK are fine. |
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