How much is Shipping?
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For our UK customers order upto 5Kg the shipping cost is fixed at £3.49
these are sent using Royal Mails new "Tracked" service.
Orders over £150 qualify for FREE Delivery. |
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For customers Outside the UK the shipping price is calculated upon weight*.
Different shipping options and prices are shown at this point BEFORE any payment is taken. See the sample screenshot click here.
*the total weight of all items purchased plus the packaging and box. |
What Countries do we ship to?
We ship to all countries worldwide, below shows where we have shipped to since 2006.
How quick will my order be dispatched ?
Once your order has accepted you will get a confirmation email and again when it's been shipped you will get a notification email.
However, most orders are usually dispatched the same day. Dispatch times vary daily depending on the volume of orders that require progressing at any one time. Please allow 5 working days for your order to be dispatched after placing your order before contacting us.
Mondays are always the busiest day due to the weekends orders being processed, so orders place on mondays are not always shipped the same day.
Cut off time for orders is 14-00hrs GMT (UK Time). What time is now in the UK ?
If an order/delivery is very urgent, important, expensive please contact us by phone to ensure we can meet your needs before placing your order.
What shipping options do you offer ?
Within the UK we offer the following :
Royal Mail's "TRACKED" service is our standard delivery method in the UK priced at £3.49
This ia a 2 day service (3 days Scottish Highlands etc) and is fully tracked at every stage of delivery, Proof Delivery is available online at http://www.royalmail.com
You can also specify a SAFE PLACE for the postman to leave the package, this can be the Garden shed on the Neighbour at No.27
In the comments box the the checkout please leave your SAFE PLACE note (in 16 digits only please)
Royal Mail Special Delivery (Signature required) (Insured upto £500.00, If ordered before 1pm, Next Day Delivery)
Trackable Online at http://www.royalmail.com
Interlink Next Day Courier (Signature required) (Insured upto £100.00 Ordered before 1pm, Delivered Next Day) Trackable Online http://www.interlinkexpress.com
Interlink Two Day offshore (Scottish Highlands) Please Contact for prices (Signature required) (Insured upto £100.00)
Trackable Online at http://www.interlinkexpress.com
Outside the UK we offer the following
Airmail "International Signed For" (signature required)
International Signed For can be used to send mail to just about every country in the world. All mail will be recorded at the point of delivery with a signature.
International Signed For Shipping does come with a parcel number which can checked tracked online here.
The basic Insurance cover is 34 GBP, but additional insurance can be added.
Airsure (ONLINE TRACKING)
THIS IS THE SERVICE WE STRONGLY RECOMMEND YOU USE.
Airsure® is available to selected destinations as it can only be operated to those countries with the necessary systems and infrastructure to support the product’s Track and Trace requirements.
Airsure® is generally a day faster than standard Airmail. Which means the aim is:
- 2 working days after posting to Western Europe
- 4 working days after posting to Eastern Europe and postal subsidiaries (Islands and Principalities)
- 6 working days after posting to the rest of the world
The above standards are monitored by the independent and impartial International Post Corporation to ensure reliable and consistent delivery, which is why Airsure® is only available to selected countries.
Please note that Airsure® is an upmarket mail, not a courier service. This means we cannot provide a guaranteed or certain delivery time, nor can we offer compensation for delays or missing Track and Trace information. If you do require an express or guaranteed service, then it’s best use DPD Express
| Airsure® Available Countries |
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| 1. Andorra |
1. Azores (Portugal) |
| 2. Austria |
2. Balearic Islands (Spain) |
| 3. Belgium |
3. Canary Islands (Spain) |
| 4. Brazil |
4. Corsica (France) |
| 5. Canada |
5. Faroe Islands (Denmark) |
| 6. Denmark |
6. Madeira (Portugal) |
| 7. Estonia |
7. Monaco (France) |
| 8. Finland |
| 9. France |
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| 10. Germany |
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| 11. Hong Kong |
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| 12. Iceland |
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| 13. Irish Republic |
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| 14. Liechtenstein |
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| 15. Luxembourg |
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| 16. Malaysia |
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| 17. Netherlands |
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| 18. New Zealand |
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| 19. Portugal |
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| 20. Singapore |
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| 21. Spain |
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| 22. Sweden |
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| 23. Switzerland |
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| 24. USA |
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Airmail (NOT TRACKABLE)
Airmail is Economical, easy to use and fast, The maximum weight for an Airmail parcel is 2kg, orders over this, are shipping in multiple shipments.
Delivery Times : Usually within 4 days to Western Europe, 5 days to Eastern Europe and 5-10 days for the rest of the world, following the day of posting.
Are Airmail delivery times guaranteed?
No, Royal Mail cannot guarantee delivery times. Although your Parcel will be dispatched to the appropriate country on the first available flight, delivery standards in other countries do vary.
Are Airmail Orders Insured and Traceable?
Orders sent via Airmail are not insured and do NOT have a tracking number therefore do NOT require a signature.
DPD Europe by road 3-10 workings Days (TRACKABLE)
This service is offered for orders upto 30kg in weight. Delivery times vary from 2 days to France, Germany, Belgium and Netherlands to 10 days to Poland, Norway, Sweden, Finland etc.
This service is Full traceable with a Tracking Number. If you do require this service please contact us for a quotation.
My Order has not arrived Yet!
The speed of Postal services in different countries vary, this is beyond our control, we have so far only seen about 0.001% of parcels not arrive at all, most worldwide parcels arrive within 3-10 days, some do take longer e.g. Italy, South America, Africa and Russia.
Royal Mail does NOT class an Airmail shipment loss until 30 days have passed. Therefore until then we can not make a claim as "Loss in Post".
Orders sent via Airmail are not insured and do not have a tracking number and do not require a signature, we can however provide "Proof of Posting" proving we posted out the goods.
We would recognize the customer's selection of "Airmail" for delivery as a full responsibility of customer in case of missing therefore refunds can not be issued only "Proof of Posting".
My Order usually takes * Days, but my new order has not arrived yet!
Please see the answer in the previous question, and be patience.
Do you offer Free Shipping ?
Free Shipping is available on orders over 150 GBP delivered within the UK ONLY. These are generally sent using Royal Mail Tracked (2 working days)
How will I know when my order has been shipped ?
Your order status will be updated once the order has been despatched, you will get an email letting you know the details, you can also check by login into your account and checking your Order History.
What do the different Order Status's mean ?
- Despatch Pending - We have your order Thank You, any changes can be made. If you wish to make changes please contact us A.S.A.P.
- Processing - We are working on a large order, mixing paints or waiting for delivery of a special order item.
- Awaiting Payment - We are awaiting you payment (Cheque, Postal Order or Western Union)
- Cancelled (Non Payment) - Payment was not completed and the order has been canceled sometimes this is due to not fully completing at the checkout.
- Return To Sender - Your order has been return to us for some reason.
- Possibly Lost in Post - As Stated.
- On Hold - We are waiting for your email/telephone reply to an order query.
- Items Sent (showing chosen method) - This means your order has been posted out.
Why was my order sent a different way to the one I asked for ?
In some cases we will send the order in different way due to many reasons, We will only ever send a better/more expensive way (we will not charge you the extra).
Say you ordered a 1:12 model kit and it was too heavy for the Airmail's 2kg limit, we may chose to increase the shipping to DPD Euro Express which is faster with tracking. if this option is going to cost YOU more we will emil to ask first, if we do not feel we need to charge you more we will ship without contacting you first.
Will you ship PAINTS to my Country ?
It is the Purchasers responsibility to check with your local Postal Operator to confirm if any items being purchased are classed as Prohibited Goods (Paints, Thinners, and Flammable Liquids etc) within your country. If you have purchased an item/s which is classed as Prohibited Goods and it is not delivered, we can NOT offer refunds. If the item/s are returned to Hiroboy.com for this reason, we will refund the value of the items returned minus any shipping/packing cost.
Brazil: Problems Shipping Paints etc.
It is with great regret that we can NO longer ship any Paints, Micro Set/Sol, Glues, etc to Brazil,
over the last 1-2 weeks we have been, getting orders/parcels returned to the UK, Marked Import Prohibited. View the Ticket
NO AIMAIL SHIPING OF AEROSOL outside the UK
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INTERNATIONAL CUSTOMERS PLEASE READ CAREFULLY
NO AIMAIL SHIPING OF AEROSOL CANS : Royal Mail are now enforcing the NO SHIPPING of AEROSOLS by AIRMAIL Rule.
We can NOT ship SPRAY CANS to USA, Canada or any counties OUTSIDE Europe, If ordering Aerosols within Europe, please chose DPD Express by Road, NOT Airmail. Orders within the UK are fine. |
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